Customer support, handled by AI.
Orin is an autonomous support agent that answers customer questions, resolves common issues, and escalates complex cases to your team automatically.
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APM Terminals
Babelio
Boosty
Castorama
Orin is an autonomous AI support agent built for modern teams
Orin automates repetitive support conversations, retrieves accurate information from your systems, and escalates complex issues only when necessary.
Instant Responses
Replies to common support questions in real time across all supported channels.
Consistent Answers
Delivers accurate, policy-aligned information based on your approved documentation.
Workflow Automation
Updates tickets, performs actions, and executes predefined support workflows automatically.
Instant Responses
Replies to common support questions in real time across all supported channels.
Consistent Answers
Delivers accurate, policy-aligned information based on your approved documentation.
Workflow Automation
Updates tickets, performs actions, and executes predefined support workflows automatically.
What Orin can handle automatically
Orin manages routine support tasks and operational workflows so your team can focus on higher-value conversations.
Intent Recognition
Understands the meaning behind every customer message using contextual analysis.
Ticket Management
Creates, updates, categorizes, and organizes support tickets without manual effort.
Multi-Channel Support
Operates consistently across email, chat, and integrated helpdesk platforms.
Knowledge Retrieval
Pulls accurate answers instantly from your documentation and internal systems.
Order & Account Assistance
Checks order status and resolves account-related queries in real time.
Continuous Optimization
Improves response quality and accuracy through feedback and usage patterns.
Intent Recognition
Understands the meaning behind every customer message using contextual analysis.
Knowledge Retrieval
Pulls accurate answers instantly from your documentation and internal systems.
Ticket Management
Creates, updates, categorizes, and organizes support tickets without manual effort.
Order & Account Assistance
Checks order status and resolves account-related queries in real time.
Multi-Channel Support
Operates consistently across email, chat, and integrated helpdesk platforms.
Continuous Optimization
Improves response quality and accuracy through feedback and usage patterns.
Built for AI agents across different workflows
Customer support automation
Automate repetitive customer conversations
Orin handles common customer requests such as product questions, order status updates, and account inquiries, allowing support teams to resolve issues faster without increasing workload.
Sales qualification & Leads routing
Engage and qualify potential customers automatically
Orin interacts with incoming leads, gathers key information, answers product questions, and routes high-intent prospects directly to the sales team for faster follow-up.
Internal Knowledge assistant
Provide instant answers to team questions
Orin retrieves information from internal documentation, helping employees quickly access policies, guides, and operational knowledge without searching through multiple systems.
Architecture built for intelligent automation
Orin uses layered processing capturing input, understanding intent, executing workflows, and escalating when needed to ensure secure and scalable performance.
Captures multi-channel conversations
// INPUT LAYER
Orin receives messages from email, chat, and integrated platforms in real time and prepares them for structured processing.
Captures multi-channel conversations
// INPUT LAYER
Orin receives messages from email, chat, and integrated platforms in real time and prepares them for structured processing.
Executes predefined workflows
// AUTOMATION LAYER
Orin retrieves knowledge, performs actions such as ticket updates or status checks, and applies business rules.
Executes predefined workflows
// AUTOMATION LAYER
Orin retrieves knowledge, performs actions such as ticket updates or status checks, and applies business rules.
Understands intent and context
// INTELLIGENCE LAYER
Natural language analysis determines user intent, extracts relevant information, and selects the correct resolution path.
Understands intent and context
// INTELLIGENCE LAYER
Natural language analysis determines user intent, extracts relevant information, and selects the correct resolution path.
Responds or escalates intelligently
// RESOLUTION LAYER
The agent delivers accurate responses instantly or routes complex cases to human agents with full contextual data.
Captures multi-channel conversations
// INPUT LAYER
Orin receives messages from email, chat, and integrated platforms in real time and prepares them for structured processing.
Understands intent and context
// INTELLIGENCE LAYER
Natural language analysis determines user intent, extracts relevant information, and selects the correct resolution path.
Executes predefined workflows
// AUTOMATION LAYER
Orin retrieves knowledge, performs actions such as ticket updates or status checks, and applies business rules.
Responds or escalates intelligently
// RESOLUTION LAYER
The agent delivers accurate responses instantly or routes complex cases to human agents with full contextual data.
Results from teams who uses Orin for customer support
Automated resolution
CSAT
Lower support cost
Average reply time
Automated resolution
Lower support cost
CSAT
Average reply time
Real results from teams using Orin
"Orin helped us automate a huge portion of repetitive customer requests without expanding our support team. Response time dropped dramatically within the first few weeks."
Michael Jensen
APM Terminals, Founder
“Customers now get immediate answers while our team spends more time solving real problems. Orin made our support operations far more efficient.”
Elena Rodriguez
Atlas Commerce, Co-Founder
“Orin reduced our support backlog and helped maintain fast response times even during peak traffic periods. It feels like having an extra team member available 24/7.”
Lucas Bennett
Boosty, Product Manager
“Integrating Orin into our workflow was surprisingly simple. The automation has significantly improved response consistency across all customer channels.”
David Miller
Castorama, Operations Lead
“Before Orin, our team spent hours answering the same questions. Now most routine tickets are handled instantly while our agents focus on complex issues.”
Sarah Patel
Babelio, Head of Customer Experience
"Orin helped us automate a huge portion of repetitive customer requests without expanding our support team. Response time dropped dramatically within the first few weeks."
Michael Jensen
APM Terminals, Founder
“Customers now get immediate answers while our team spends more time solving real problems. Orin made our support operations far more efficient.”
Elena Rodriguez
Atlas Commerce, Co-Founder
“Orin reduced our support backlog and helped maintain fast response times even during peak traffic periods. It feels like having an extra team member available 24/7.”
Lucas Bennett
Boosty, Product Manager
“Integrating Orin into our workflow was surprisingly simple. The automation has significantly improved response consistency across all customer channels.”
David Miller
Castorama, Operations Lead
“Before Orin, our team spent hours answering the same questions. Now most routine tickets are handled instantly while our agents focus on complex issues.”
Sarah Patel
Babelio, Head of Customer Experience
"Orin helped us automate a huge portion of repetitive customer requests without expanding our support team. Response time dropped dramatically within the first few weeks."
Michael Jensen
APM Terminals, Founder
“Customers now get immediate answers while our team spends more time solving real problems. Orin made our support operations far more efficient.”
Elena Rodriguez
Atlas Commerce, Co-Founder
“Orin reduced our support backlog and helped maintain fast response times even during peak traffic periods. It feels like having an extra team member available 24/7.”
Lucas Bennett
Boosty, Product Manager
“Integrating Orin into our workflow was surprisingly simple. The automation has significantly improved response consistency across all customer channels.”
David Miller
Castorama, Operations Lead
“Before Orin, our team spent hours answering the same questions. Now most routine tickets are handled instantly while our agents focus on complex issues.”
Sarah Patel
Babelio, Head of Customer Experience
Questions About How Orin Works
How accurate are Orin’s responses?
Orin is trained on your approved documentation, workflows, and structured data sources to ensure responses remain consistent and aligned with your business policies. Accuracy improves over time as feedback and performance data refine how the agent handles recurring requests.
Is customer data secure when using Orin?
Orin operates on encrypted infrastructure with secure data handling practices to protect customer information. Access controls and role-based permissions ensure that only authorized team members can manage or review agent configurations.
How long does onboarding and setup take?
Most teams can integrate Orin and begin testing within a few days, depending on workflow complexity and data readiness. Setup includes connecting tools, syncing documentation, and configuring automation rules.
Does Orin replace human support agents?
No. Orin is designed to automate repetitive and predictable tasks so your team can focus on complex, sensitive, or high-value interactions. It works alongside human agents rather than replacing them.
Can we control what Orin is allowed to do?
Yes. You define automation boundaries, escalation rules, and approval logic before deployment. Orin only executes actions within the rules you configure, ensuring full control over how conversations and workflows are handled.
Orin scale as our support volume grows?
Yes. Orin is built to handle increasing conversation volume without affecting response time or consistency. As your business grows, the agent continues to process requests efficiently while maintaining structured automation logic.
How accurate are Orin’s responses?
Orin is trained on your approved documentation, workflows, and structured data sources to ensure responses remain consistent and aligned with your business policies. Accuracy improves over time as feedback and performance data refine how the agent handles recurring requests.
Does Orin replace human support agents?
No. Orin is designed to automate repetitive and predictable tasks so your team can focus on complex, sensitive, or high-value interactions. It works alongside human agents rather than replacing them.
Is customer data secure when using Orin?
Orin operates on encrypted infrastructure with secure data handling practices to protect customer information. Access controls and role-based permissions ensure that only authorized team members can manage or review agent configurations.
Can we control what Orin is allowed to do?
Yes. You define automation boundaries, escalation rules, and approval logic before deployment. Orin only executes actions within the rules you configure, ensuring full control over how conversations and workflows are handled.
How long does onboarding and setup take?
Most teams can integrate Orin and begin testing within a few days, depending on workflow complexity and data readiness. Setup includes connecting tools, syncing documentation, and configuring automation rules.
Orin scale as our support volume grows?
Yes. Orin is built to handle increasing conversation volume without affecting response time or consistency. As your business grows, the agent continues to process requests efficiently while maintaining structured automation logic.
How accurate are Orin’s responses?
Orin is trained on your approved documentation, workflows, and structured data sources to ensure responses remain consistent and aligned with your business policies. Accuracy improves over time as feedback and performance data refine how the agent handles recurring requests.
Does Orin replace human support agents?
No. Orin is designed to automate repetitive and predictable tasks so your team can focus on complex, sensitive, or high-value interactions. It works alongside human agents rather than replacing them.
Is customer data secure when using Orin?
Orin operates on encrypted infrastructure with secure data handling practices to protect customer information. Access controls and role-based permissions ensure that only authorized team members can manage or review agent configurations.
Can we control what Orin is allowed to do?
Yes. You define automation boundaries, escalation rules, and approval logic before deployment. Orin only executes actions within the rules you configure, ensuring full control over how conversations and workflows are handled.
How long does onboarding and setup take?
Most teams can integrate Orin and begin testing within a few days, depending on workflow complexity and data readiness. Setup includes connecting tools, syncing documentation, and configuring automation rules.
Orin scale as our support volume grows?
Yes. Orin is built to handle increasing conversation volume without affecting response time or consistency. As your business grows, the agent continues to process requests efficiently while maintaining structured automation logic.
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